EMAIL AND YOU
This policy describes how THE ICE FINANCE COMPANY (“ICE FINANCE”) delivers communications to you electronically. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.
ELECTRONIC DELIVERY OF COMMUNICATIONS
You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that are provided in connection with your ICE Finance Client Agreement (“Agreement”) and your use of our services. Communications include but are not limited to:
- annual disclosures
- transaction receipts or confirmations; and
- any other information pertaining to our relationship with you or the product you purchased.
We will provide these Communications to you by posting them on the ICE FInance website and/or by emailing them to you at the primary email address listed in your Agreement.
HARDWARE AND SOFTWARE REQUIREMENTS
In order to access and retain Electronic Communications, you will need the following computer hardware and software:
- a computer with an Internet connection;
- a current web browser that includes 128-bit encryption (e.g. Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
- Adobe Acrobat Reader version 8.0 and above to open documents in .pdf format;
- a valid email address (your primary email address on file with ICE Finance; and
- sufficient storage space to save past Communications or an installed printer to print them.
We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications as they pertain to your profile with ICE Finance. By giving your consent, you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.
HOW TO WITHDRAW YOUR CONSENT
You may withdraw your consent to receive Communications electronically by writing to us at:
- ICE Finance
ATTN: Compliance dept.
- Clark Finance (SAS)
- 2 rue du Marché
- 87230 Châlus
If you fail to provide or if you withdraw your consent to receive Communications electronically, ICE Finance reserves the right to either deny your Agreement, restrict or deactivate your access, or charge you additional fees for paper copies.
REQUESTING PAPER COPIES OF ELECTRONIC COMMUNICATIONS
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication previously sent to you, you may request a copy within 180 days of the date the Communication was provided to you by contacting us as described above. We will send your paper copy to you by the French LaPoste mail. In order for us to send you paper copies; you must have a current and complete address on file in your Agreement. If you request paper copies, you understand and agree that ICE Finance may charge you a Records Request Fee for each Communication.
UPDATING YOUR CONTACT INFORMATION
It is your responsibility to keep your primary email address up to date so that ICE Finance can communicate with you electronically. You understand and agree that if ICE Finance sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, ICE Finance will be deemed to have provided the Communication to you.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add ICE Finance to your email address book so that you will be able to receive the Communications we send to you.
You can update your primary email address or street address at any time by contacting ICE Finance. If your email address becomes invalid such that electronic Communications sent to you by ICE Finance are returned, ICE Finance may deem you to be inactive, and you will not be able to access any information until we receive a valid, working primary email address from you.